I JUST REDEEMED MY POINTS FOR A CARD. WHERE IS IT?
You can see your card in your wallet.
HOW LONG DOES IT TAKE TO RECEIVE MY PAYPAL PAYMENT?
It typically takes between 24 - 48 hours.
WHAT IS A REDEEM BONUS?
You get 5% back when you redeem your points so you don't have to start from scratch. We're sure it took you some time to earn your points so we're giving a portion of it back to you :)
CAN I USE GIFT CARD X IN MY COUNTRY?
With the exception of PayPal and Steam gift cards, most of the other gift cards can only be used in their designated countries - please read gift card details for information on where the gift cards can be used.
The only way to redeem those gift cards is to temporarily change your account's billing address to the corresponding country. We can't provide any more info, but there are lots of information online that explains how you can do this.
WHY IS THERE A 24 HOUR LOCK ON MY CARD?
When you redeem your points for a gift card, your gift card code will not available until after a 24 hour verification period. This 24 hour period is a security implementation to ensure that this transaction is valid.
I GOT THE WRONG CARD. CAN I GET A REFUND?
Sorry, we cannot issue any refunds for any cards redeemed from our app. The reason is because we can't verify whether the gift card has been used.
The only exception we make is if you would like to get a refund for redeeming a US Amazon.com gift card.
THE GIFT CARD I WANT IS OUT OF STOCK. HOW LONG DO I HAVE TO WAIT?
Although rare, if any cards become out of stocks, and we should have them re-stocked soon. If you can't wait, let us know on firstname.lastname@example.org and we'll see what we can do.